Refund policy

We want you to love what you ordered. At Grounded Co., every product is chosen with care - and we stand behind what we sell.

Damaged or Defective Items

If your item arrives damaged, defective, or not as described, contact us at shopgroundedco@gmail.com within 30 days of delivery with a photo of the issue and we'll make it right - no return shipping required. We'll either send a replacement or issue a full refund, your choice.

Order Issues

If your order never arrived or something is missing, reach out to us at shopgroundedco@gmail.com and we'll investigate and resolve it promptly.

All Sales on Change of Mind

Because our products ship directly from our suppliers, we are unable to accept returns for change of mind. We encourage you to review product descriptions and photos carefully before purchasing.

How to Contact Us

Email: shopgroundedco@gmail.com Response time: within 24-48 hours

We're a small brand that genuinely cares about your experience. If something isn't right, we'll fix it.